Government/SOEs: From "Service Hall Queues"
to "AI Government Assistant 365 Days Online"

Enterprise AI Workstation can be deployed across multiple channels including government service center websites, WeChat official accounts, government apps, self-service terminals, and telephone hotlines, providing 7×24×365 intelligent consultation services. Citizens can ask questions in natural language (such as "What materials are needed for business license registration" or "What is the process for cross-regional medical insurance reimbursement"), and AI provides accurate answers immediately. Over 80% of consultation questions can be resolved online, truly reducing the number of citizen visits. This capability belongs to the "Intelligent Policy Document Q&A" core module, see the solutions section above for details.

Enterprise AI Workstation Government & Enterprise Edition is completely based on intranet private deployment architecture design, meeting MLPS Level 3 certification requirements: ①Identity authentication—multi-factor authentication + principle of least privilege; ②Data encryption—using national cryptographic algorithms SM2/SM3/SM4 for transmission and storage encryption; ③Security audit—complete operation log recording and audit tracing; ④Physical isolation—intranet independent deployment, data never leaves the domain and leaves no trace on external servers. Has passed national information security assessment. For detailed MLPS solutions, please contact the pre-sales team.

Supports intelligent knowledge base construction covering all policy documents, including official red-headed documents, legal regulations, service guides, and public benefit policies in various formats (PDF/Word/HTML/image OCR). AI can automatically transform official language dense with professional terminology into plain language that citizens can easily understand. Knowledge base synchronizes at minute-level after policy updates, ensuring AI answers are always based on the latest valid version. Successfully processed 1000+ policy documents for training with accuracy reaching 93%+. For more technical details, see the Knowledge Engine module on the Products page.

For common service scenarios, AI provides end-to-end service guidance: ①Recommend corresponding matters based on user needs; ②List complete required materials (including sample form downloads); ③Explain processing time limits and fees; ④Guide online appointments or offline queue number taking; ⑤Real-time query of processing progress. Intelligent form filling assistance reduces return rate by 40%—real-time validation of filled content with error prompts. For complex multi-department joint matters, AI can also organize complete cross-department process diagrams. See the "Intelligent Form Filling Assistance" solution module for details.

Yes. Enterprise AI Workstation supports deep integration with existing public service hotline systems: ①As an AI front-end filtering layer, automatically answering high-frequency common questions, reducing human agent pressure by over 60%; ②Seamless transfer of complex questions to human agents with conversation summaries; ③Automatic transcription of call records into text to accumulate as knowledge assets; ④Regular output of hotspot issue analysis reports for decision-making reference. Supports integration with mainstream call center platforms (Huawei/ZTE/Avaya, etc.), for specific integration solutions please Contact for evaluation.

The Government & Enterprise Edition uses pure intranet private deployment architecture, standard configuration requirements: ①Server: recommended 8-core CPU/32GB memory/500GB SSD (can be elastically expanded based on concurrency); ②Network: only intranet environment required, no external network access needed (models run offline); ③Operating system: supports CentOS 7.9+/Ubuntu 20.04+/Kylin V10/UOS and other domestic operating systems; ④Adaptation: completed adaptation verification for domestic chip platforms such as Kunpeng/Phytium/Hygon. KHB team provides full deployment implementation services, typically completing environment setup in 1-2 weeks. See the private deployment edition description on the pricing page for details.

Enterprise AI Workstation supports multi-department independent knowledge base configuration—Human Resources and Social Security Bureau, Tax Bureau, Market Supervision Administration, Public Security Bureau and other departments each have their own exclusive policy libraries and service guide libraries. Data permissions are strictly isolated, each department can only maintain and view their own department's content. Higher-level management departments can set unified answer standards and script specifications. Supports flexible configuration of administrator roles by department/level (super administrator/department administrator/content editor). Large government projects have successfully implemented 10+ department knowledge bases running in parallel.

This is the core security feature of the Government & Enterprise Edition: All data processing runs completely closed-loop within the intranet environment—from user questions to AI reasoning to result return, the entire process does not pass through any external servers. ①Models deployed offline, no need for network calls to external APIs; ②Data storage uses national cryptographic algorithm SM4 encryption; ③At the network level, firewall policies strictly limit outbound connections; ④Regular security scans and penetration testing ensure no vulnerabilities. Has passed MLPS Level 3 assessment and national information security level protection certification. For specific security whitepapers, please contact pre-sales.

Based on actual operational data from implemented government and enterprise customers: 80%+ online resolution rate for consultation questions, 60% reduction in window queue waiting time, 40% decrease in form return rate, 365-day year-round service. Taking a district-level government service center with daily average reception of 5000 people as an example, annual labor cost savings are approximately 800,000-1,200,000 yuan (including implicit benefits from window staff optimization and service quality improvement). Government and enterprise project investment payback period is approximately 8-12 months. Benefit calculations vary significantly for institutions of different scales, it is recommended to Contact for customized analysis reports.

The standard implementation cycle for government and enterprise industry is 4-6 months (including MLPS assessment time): ①Weeks 1-4 security assessment (MLPS Level 3 gap assessment + determining private deployment architecture); ②Weeks 5-10 knowledge construction (collecting and organizing policy documents/service guides and other materials, building government-specific knowledge graph); ③Weeks 11-16 system deployment (intranet environment setup + system installation + security policy implementation + MLPS assessment preparation); ④Weeks 17-24 trial operation and acceptance (internal trial operation → passing MLPS Level 3 assessment → officially providing external services). If mature intranet infrastructure already exists, the cycle can be appropriately compressed. Start free trial now.